Let's get you off to a Quick Start!
Welcome to our Quick Start Guide. Click on any heading in the main topic boxes below to reveal more information. For even more details on a particular topic, use our instant search engine to the right or visit our Help Centre.
Opening An Account
Personal & Business Accounts
Most people who are shopping, sending gifts, or receiving commissions from an online program, only need a "Personal Account".
Put a checkmark next to the account type and click "Submit". The next screen displays the sign up form.
Fill out all of the required information. Ensure you put checkmarks next to: Receive email notifications and Yes, I have read the Terms & Conditions.
When all the information on the form is completed, click Sign Upto submit your application.
Usernames are case sensitive.
NOTE - passwords cannot be shorter than 4 characters.
- Security Settings - on the signup form there are "Security Settings" for you to choose. The default buttons are already selected, so just create your ownSecret Question & Answer. Your answer is case sensitive so write it down exactly!
My Account - shows your profile information, transaction history and verification upgrade options.
Banks & Cards - add bank accounts and credit or debit cards; buy your STPay cards here!
My Money - deposit funds into, withdraw funds out of, transfer to other members, exchange between currencies & manage your subscriptions all in this important area.
Security Zone - change your email, your passwords, update security settings, order or activate a TrustCard.
Merchants - get buttons and codes to start selling online with STPay. Apply to accept credit cards and Crypto currenciesfrom your customers; no STPay account required!
Rewards - see your total TrustPoints Rewards points generated in real time.
Messages - your personalized message and news updates area.
Verifying an Account
All Account Levels
Business Accounts are required to verify their information if they are selling a product and/or service online.
1. Add your banking info in your "Banks & Cards" area
2. Complete our instant bank verification (USA and Canada) or our bank authorization form and send us a recent bank statement (full details in your "Banks & Cards" area).
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Type any keyword or phrase into the search field. The best answers will be displayed.
✓ Input a word; all articles with that word appear.
✓ Input a phrase such as "deposit money".
✓ Type a question such as "How do I transfer funds?"
✓ Full Knowledgebase at our Help Centre.